Any computer shipped from Legacy after 03/01/2011 will have the new Remote Access software installed and ready for technical assistance via the internet.
Remote Access software allows Legacy to log on to your CNC, update files, set parameters and fix problems. The software requires access to the internet which can be setup with either an Ethernet cable or wireless connection. Once your computer is hooked up to the internet you can download the program from Legacy's website by logging in and clicking on Customer / Downloads / Software / Remote Access Software / LogMeIn.msi or Legacy can send an email with the download link. If you prefer to recieve an email with the download link please send an email to firstname.lastname@example.org. You do not need to install LogMeIn if your system was shipped after 03/01/2011. If you have any questions contact Legacy to see if your system is already setup for Remote Access. To install the Remote Access Software follow these instructions paying close attention to steps 12 and 13:
STEP 1: Download LodMeIn from the customer downloads page or follow this link LogMeIn DownLoad. Click on LogMeIn.msi to start the download.
STEP 2: Click on Save to download and save the program to you computer.
STEP 3: It is recommended that you copy the LogMeIn.msi file onto the desktop where it is easy to find. Click on Desktop and then click on Save.
SETP 4: The program will start the download.
STEP 5: Install the program immediately by clicking on Run from the Download Complete screen or you can click on Close to install the program at a later time.
STEP 6: If you choose to run the program at a later time you can simply double click on the LogMeIn Icon on the desktop to start the installation.
STEP 7: Follow the prompt to run the installation.
STEP 8: Click Next in the opening screen.
STEP 9: You should be setup to Legacy Woodworking Machinery's account - click next.
STEP 10: I agree.
STEP 11: Choose Typical and click Next.
STEP 12: Enter your name in the description. If you are installing LogMeIn on more than one computer you can also indicate if it's your CNC computer or a second computer. For example; Tracy Anderson CNC, and Tracy Anderson Office.
STEP 13: Enter "legacycnc" for the access code and the verify access code fields. THIS IS VERY IMPORTANT!
STEP 14: Click Next to use the default destination folder.
STEP 15: This program will start the installation process.
STEP 16: Once you see the Setup Complete screen just click on Finish.
STEP 17: When this screen opens you can just close it. and your ready to go. Once the program is installed you can delete the LogMeIn icon on the desktop.
Next time you need help with trouble shooting, setting parameters or installing new software or updates Legacy can assist by logging into your computer.