I heard from a customer today. He wasn’t happy. Someone here dropped the ball . The incident caused me to reflect on our business, our shortcomings, and our accomplishments.
First I’d like to put things in perspective. Less than two years ago we developed a Performance CNC upgrade for our Ornamental Mill customers. Feedback from our customers lead to the development of the Standard CNC upgrade package at half the price of the performance package making CNC available to many more woodworkers. Feed-back from our customers also lead to the development of our OM5 CNC milling and turning center. This commercial quality system will turn an 8 foot column or process 4X8 sheet goods. Customers also asked for something bigger and more accurate than a converted Ornamental Mill but smaller than an OM5 so we developed two Artisan series, mid size, CNC turning/milling centers.
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